The support lifecycle policy for Cendio ThinLinc provides consistent and predictable support availability guidelines, allowing you to effectively plan and manage your support needs.

The current policy is to provide three years of support for each released ThinLinc version. During this time, Cendio will help eligible customers troubleshoot and fix problems with the product. A support contract may be required.

If a problem is identified as being fixed in a later version of the product, the recommended action will be to upgrade. Hotfixes (short-term "fixes" for known product issues) are provided for the current product release only. Cendio may produce fee-based hotfixes for older versions of the product.