We aim to provide you with high-quality support, relevant to your needs and phase of deployment. Read more about our different support offerings below.

Subscription Customers

If you have only the basic subscription support, then please contact us using support@cendio.se. Your issue will be handled within two business days.

Support Agreement Customers

Customers that have a valid Support Agreement are welcome to contact us as detailed using:

  • E-mail: support@cendio.se
  • Phone: +46 13-29 08 58 (Available only during Swedish business hours.)

Please specify the desired priority of the issue as well as your support agreement id so that we can handle it correctly.

Don't have an Agreement yet?

Read below for more information.

Community Support

Recommended for those who are interested in and want to learn more about ThinLinc.

ThinLinc Administrator Guide Deploy and configure ThinLinc. The guide is also available as a PDF document. HTML | PDF
ThinLinc Technical Mailinglist Participate and discuss technical matters around ThinLinc. Mailinglists
Social Media Get informed and discuss ThinLinc on a public forum.
Bugzilla Bugzilla database, which handles all feature requests and bug reports. Bugzilla

Evaluating and POC support

Recommended if you are evaluating ThinLinc for your organization.

Demo support During your evaluation of ThinLinc we will provide you with a free basic level of support, to help you get up and running as quickly as possible. demosupport@cendio.com
Specific Evaluation Support Id For larger and more complex proofs-of-concept we can offer extended support. You will receive a specific support ID to use when you contact us. sales@cendio.com
Get temporary Licenses for more than 10 cc If your POC needs more than 10 concurrent users we can provide you with temporary licenses for a predetermined period. sales@cendio.com

Buying support

As a ThinLinc Subscription customer you will get high quality support from our support team.

ThinLinc Subscription ThinLinc subscription includes licenses, maintenance, and basic e-mail support with two business days response time. Buy/Pricing
ThinLinc Support agreement, Incident based Faster response times and direct access to our technical support via telephone service. Support is given on a "per issue" basis Can be purchased as 1, 10 or 20 incidents. Buy/Pricing
Support through a ThinLinc partner Other support options may be available in your area. Please contact your nearest ThinLinc reseller for further information. See our contact information and our list of partners for your nearest reseller.

Find Reseller

Renewal of ThinLinc Licenses 

Contact the Cendio sales team to assist directly with your license renewal at sales@cendio.com or by phone at +46 13 29 08 50.

Upgrading of ThinLinc product

Before performing an upgrade of ThinLinc product, you need to contact support to aquire new licenses files support@cendio.se

When contacting support please use the agreement id as reference for faster handling of the issue.

Upgrading an old installation of ThinLinc is very much like installing it from scratch. 

Read more about Uppgrading an Old instalation