Support | ThinLinc by Cendio

We aim to provide you with high-quality support, relevant to your needs and phase of deployment. Read more about our different support offerings below.

ThinLinc Standard Subscription Customers

Customers that have a valid ThinLinc Standard Subscription Agreement, please contact us using support@cendio.se. Your issue will be handled within two business days.

ThinLinc Premium Subscription Customers

Customers that have a valid ThinLinc Premium Subscriptions Agreement are welcome to contact us as detailed using:

Please specify the desired priority of the issue as well as your support agreement number so that we can handle it correctly.

Support Agreement Customers  

Customers that have a valid Support Agreement are welcome to contact us as detailed using:

  • E-mail: support@cendio.se
  • Phone: +46 13-29 08 58 (Available only during Swedish business hours.)

Please specify the desired priority of the issue as well as your support agreement number so that we can handle it correctly.

Community Support

Recommended for those who are interested in and want to learn more about ThinLinc.

ThinLinc Administrator Guide Deploy and configure ThinLinc. The guide is also available as a PDF document. HTML | PDF
ThinLinc Technical Mailinglist Participate and discuss technical matters around ThinLinc. Mailinglists
Social Media Get informed and discuss ThinLinc on a public forum.
Bugzilla Bugzilla database, which handles all feature requests and bug reports. Bugzilla

Evaluating and POC support

Recommended if you are evaluating ThinLinc for your organization.

Demo support During your evaluation of ThinLinc we will provide you with a free basic level of support, to help you get up and running as quickly as possible. demosupport@cendio.com
Specific Evaluation Support Id For larger and more complex proofs-of-concept we can offer extended support. You will receive a specific support ID to use when you contact us. sales@cendio.com
Get temporary Licenses for more than 5 cc If your POC needs more than 5 concurrent users we can provide you with temporary licenses for a predetermined period. sales@cendio.com

Renewal of ThinLinc Licenses 

Before performing an upgrade of ThinLinc product, you need to contact support@cendio.se to acquire new licenses files.