The Linux remote desktop server built on open source technology.

We aim to provide you with high-quality support, relevant to your needs and phase of deployment. Read more about our different support offerings below.

ThinLinc Standard Subscription customers

Customers that have a valid ThinLinc Standard Subscription Agreement, please contact us using support@cendio.se.
Your issue will be handled within two business days.

ThinLinc Premium Subscription customers

Customers that have a valid ThinLinc Premium Subscriptions Agreement are welcome to contact us as detailed below.
Your issue will prioritized with answer within one businessday.

  • E-mail: support@cendio.se
  • Scheduled phone call: after agreed with Cendio's support engineer

Please specify your support agreement number so that we can handle it correctly.

 

Demo Support

Demo support is provided by Cendio support team via the ThinLinc Community, please register and send your inquiry at https://community.thinlinc.com/.
If you don't want to have your demo support inquiry officially published, we will of course handle it directly via our internal support system.

Please contact us at demosupport@cendio.com

 

Community Support

Recommended for those who are interested in and want to learn more about ThinLinc.
The ThinLinc Mailing Lists will be shut down on November 15th CET 2022 and is replaced by the ThinLinc Community Forum

ThinLinc Administrator Guide Deploy and configure ThinLinc. The guide is also available as a PDF document. Documentation
ThinLinc Community Forum Get informed and discuss ThinLinc on a public forum. ThinLinc Community
ThinLinc Technical Mailing List Discontinued November 15th CET 2022.  Mailing Lists
Social Media Get informed and discuss ThinLinc on a public forum.    
Bugzilla Bugzilla database, which handles all feature requests and bug reports. Bugzilla

 

Evaluating and POC support

Recommended if you are evaluating ThinLinc for your organization.

Specific Evaluation Support ID For larger and more complex proofs-of-concept, we can offer extended support. You will receive a specific support ID to use when you contact us. contact@cendio.com
Get temporary Licenses for more than 10 cc If your POC needs more than 10 concurrent users, we can provide you with temporary licenses for a predetermined period. contact@cendio.com

Renewal of ThinLinc Licenses 

Before performing an upgrade of ThinLinc product, you need to contact support@cendio.se to acquire new licenses files. 

Supported ThinLinc Versions

Version

Release Date End of Support 
4.10.1 2019-07-30 2022-07-30
4.11.0 2019-12-18 2022-12-18
4.12.0 2020-06-29 2023-06-29
4.12.1 2021-02-05 2024-02-05
4.13.0 2021-08-30 2024-08-30
4.14.0 2022-02-07 2025-02-07