We aim to provide you with high-quality support, relevant to your needs and phase of deployment. Read more about our different support offerings below.
ThinLinc Standard Subscription customers
Customers that have a valid ThinLinc Standard Subscription Agreement, please contact us using firstname.lastname@example.org.
Your issue will be handled within two business days.
ThinLinc Premium Subscription customers
Customers that have a valid ThinLinc Premium Subscriptions Agreement are welcome to contact us as detailed below.
Your issue will prioritized with answer within one businessday.
- E-mail: email@example.com
- Scheduled phone call: after agreed with Cendio's support engineer
Please specify your support agreement number so that we can handle it correctly.
Recommended for those who are interested in and want to learn more about ThinLinc.
|ThinLinc Administrator Guide||Deploy and configure ThinLinc. The guide is also available as a PDF document.||HTML | PDF|
|Thinlinc Community Forum||Get informed and discuss ThinLinc on a public forum.||ThinLinc Community|
|ThinLinc Technical Mailinglist||Participate and discuss technical matters around ThinLinc.||Mailinglists|
|Social Media||Get informed and discuss ThinLinc on a public forum.|
|Bugzilla||Bugzilla database, which handles all feature requests and bug reports.||Bugzilla|
Evaluating and POC support
Recommended if you are evaluating ThinLinc for your organization.
|Demo support||During your evaluation of ThinLinc we will provide you with a free basic level of support, to help you get up and running as quickly as firstname.lastname@example.org|
|Specific Evaluation Support Id||For larger and more complex proofs-of-concept we can offer extended support. You will receive a specific support ID to use when you contact email@example.com|
|Get temporary Licenses for more than 5 cc||If your POC needs more than 5 concurrent users we can provide you with temporary licenses for a predetermined firstname.lastname@example.org|
Renewal of ThinLinc Licenses
Before performing an upgrade of ThinLinc product, you need to contact email@example.com to acquire new licenses files.
Supported ThinLinc Versions
|Release Date||End of Support|