We aim to provide you with high-quality support, relevant to your needs and phase of deployment. Read more about our different support offerings below.
ThinLinc Standard Subscription customers
Customers that have a valid ThinLinc Standard Subscription Agreement, please contact us using firstname.lastname@example.org.
Your issue will be handled within two business days.
ThinLinc Premium Subscription customers
Customers that have a valid ThinLinc Premium Subscriptions Agreement are welcome to contact us as detailed below.
Your issue will prioritized with answer within one businessday.
- E-mail: email@example.com
- Scheduled phone call: after agreed with Cendio’s support engineer
Please specify your support agreement number so that we can handle it correctly.
Demo support is provided by Cendio support team via the ThinLinc Community, please register and send your inquiry at https://community.thinlinc.com/.
If you don’t want to have your demo support inquiry officially published we will of course handle it directly via our internal support system.
Please contact us at firstname.lastname@example.org
Recommended for those who are interested in and want to learn more about ThinLinc.
|ThinLinc Administrator Guide||Deploy and configure ThinLinc. The guide is also available as a PDF document.||HTML | PDF|
|ThinLinc Community Forum||Get informed and discuss ThinLinc on a public forum.||ThinLinc Community|
|Discontinued. List archives available for historical purposes.||Mailinglists|
|Social Media||Get informed and discuss ThinLinc on a public forum.|
|Bugzilla||Bugzilla database, which handles all feature requests and bug reports.||Bugzilla|
Evaluating and POC support
Recommended if you are evaluating ThinLinc for your organization.
|Specific Evaluation Support Id||For larger and more complex proofs-of-concept we can offer extended support. You will receive a specific support ID to use when you contact email@example.com|
|Get temporary Licenses for more than 10 cc||If your POC needs more than 10 concurrent users we can provide you with temporary licenses for a predetermined firstname.lastname@example.org|
Renewal of ThinLinc Licenses
Before performing an upgrade of ThinLinc product, you need to contact email@example.com to acquire new licenses files.
Supported ThinLinc Versions
|Version||Release Date||End of Support|
Frequently Asked Questions
ThinLinc is packaged in subscriptions with a tiered pricing system. A higher number of subscriptions will give a lower price. The subscriptions can be purchased for different periods, 12, 36 and 60 month. A longer duration will give a greater price. The payment of the subscriptions is done in advance.
The default rule is that the prices are set in accordance with the number of subscriptions that are purchased at the actual call off. Deviation from this can be eventually agreed if a roll-out plan can be committed in advance.
Every valid ThinLinc Subscription Agreement has a specific ID. Contact Cendio at firstname.lastname@example.org and refer to your ID, and we will issue new user licenses for you.
Contact Cendio support team at email@example.com. And refer to your ThinLinc Subscription ID in your support request.
We will set up an evaluation account that gives the permission to receive support directly from our technical team. Cendio can also provide trial licenses for more than 10 users. Please contact firstname.lastname@example.org directly.
Cendio wants to sponsor organizations where the business aims to make the world better. This means to help people, regions etc. that really need help. Please contact us a email@example.com.
Cendio offers a non-profit discount for organizations that fall under the definitions that can be found at the following link. Please contact us at firstname.lastname@example.org for pricing.
Cendio will, in good time before expiration of the ThinLinc Subscriptions Agreement, send a reminder by email. The renewal process will follow the same routines that are used in a new or additional purchase.
Other set-ups are possible for bigger deals. Contact email@example.com.
Purchases can be done directly via invoice, web shop or by a reseller. Cendio is a Swedish and EU company with long experience from doing business with foreign organizations. If you have any questions or need support, please contact us at firstname.lastname@example.org
Best functionality and performance will always be achieved by upgrading to the latest version, both on the server and client-side. A newer version on the client-side will always give a better user experience than a former version. Cendio’s ambition is to keep good compatibility and functionality between the different versions. Historically, good compatibility between versions has been 3-5 years.
A ThinLinc set-up consists of a server software, client software and user licenses.
The server software is the heart of ThinLinc installation and handles all sessions, desktop environments and generates the virtual desktop, workspace etc.
To allow more than 10 sessions to connect access to the server software, user licenses need to be added into the server software. User licenses are bought from Cendio. Please note, when placing user licenses into the ThinLinc server, the counting starts from 0, not 10. In concrete, this means that you need to buy and install the number of user licenses that you need.
The client software is installed on the device that is used to connect to the server and provision the virtual desktop / workspace. If using the web access client, no local installation of client software is needed, the provisioning is generated via the web browser that is installed at the server.
It’s up to the licensee to decide who can connect into the server installation. The ThinLinc client software is free of charge and can be downloaded by everyone.
The licensing is per organization. There is no limitation on how the ThinLinc user licenses are distributed in the legal organization, as long as the number of consumed licenses don’t exceed the number of paid licenses. It’s allowed to move the user licenses, but not copy.
The license use can be seen in the status module, how to manage can be found at https://www.cendio.com/resources/docs/tag/tlwebadm_status.html#tlwebadm-status . ThinLinc will notify you when the limit of licenses has been reached, for detailed information see, https://www.cendio.com/resources/docs/tag/licensehandling.html?highlight=soft
Both the ThinLinc server and client software are free to distribute. The user licenses are connected to a purchase and are not allowed to distribute. For more detailed information, see https://www.cendio.com/thinlinc/docs/legal/eula
A specific version of ThinLinc is supported 3 years from release date. After 3 years, Cendio can’t guarantee support.
The number of user licenses that will be delivered will be in accordance with the number of subscriptions that have been acquired by the customer. The user licenses are perpetual.
When adding user licenses into the ThinLinc server, the counting will start from zero. So if you require 200 users, you need to have 200 user licenses
You need to buy user licenses and install them in the ThinLinc server. The user licenses are received through buying ThinLinc subscriptions.
It’s easy to add new users into a current ThinLinc set-up. By purchasing additional subscriptions into your agreement, so will we issue additional user licenses.
Cendio will, after receiving a valid order, distribute user licenses via email for the latest version after a purchase. If the purchase is a renewal and the customers have already received the latest version, no user licenses will be delivered by default, updated licenses will be delivered on request in this case.
It’s possible to merge existing agreements. When doing a merge, the period shall be at least 12 months.
The client software packages are free of charge.
The ThinLinc license is perpetual and will still work after the expiry date of the ThinLinc subscriptions.
Both as an individual and as an organization, it is not allowed to use the free version of ThinLinc if you have valid user licenses.
ThinLinc is free to use for up to 10 concurrent users for both individuals and organizations (on a group basis).
ThinLinc Subscriptions give the possibility to run more than 10 concurrent users per ThinLinc installation. It also gives technical support directly from Cendio and the right to get upgrades (new versions) for ThinLinc.
ThinLinc Premium Subscription gives prioritized answers, faster response time, and direct access to our qualified technical support via telephone service.
The free version of ThinLinc is limited to 10 concurrent users and is supported via the ThinLinc Community. The commercial version of ThinLinc is packaged in a so-called subscription and can be scaled for more than 10 users. The subscriptions also give the right to get professional support in ThinLinc directly from the Cendio technical team.
ThinLinc is free to use up to 10 users at the same time per individual or organization worldwide, without any obligations. The usage can be 10 installations with one user per each or one installation with 10 users. What matters is that the 10 users aren’t exceeded.